Return & Exchange Policy – NIKIS

At NIKIS, we strive to ensure you love every purchase. However, if something isn't right, we're here to help.

Return & Exchange Eligibility

  • Return or exchange requests must be made within 15 days of delivery.
  • Refunds are issued only in the form of NIKIS Store Credits.
  • Products purchased under SALE, LAST PIECES, or FABRIC categories are not eligible for return, exchange, or refund.
  • Products must be unused, unworn, unwashed, and returned with all original tags and barcode stickers intact.
  • Each order is eligible for return/exchange only once.
  • Shipping charges are non-refundable.

Damaged / Defective / Missing Products

In case you receive a damaged, defective, or incorrect product, kindly contact us within 48 hours of delivery.

Please share:

  • Order details
  • Product images
  • Packaging images
  • Invoice images

Once verified, further steps regarding replacement or store credit will be communicated.

Please do not discard the original packaging and invoice until your order is fully checked.

Important Notes

  • Slight variations in color, print placement, texture, embroidery, or handcrafted detailing are natural characteristics and are not considered defects.
  • Misprints or color differences due to screen settings/photography are not treated as damaged products.
  • Online purchases cannot be returned or exchanged at physical stores.
  • Store purchases cannot be returned or exchanged online.
  • Products purchased through third-party marketplaces are not eligible for return or exchange through NIKIS.
  • The company reserves the right to make the final decision in all return/exchange cases.

Return & Exchange Process

  1. Submit a return/exchange request through our return portal/contact support.
  2. Mention the reason for return/exchange and upload product images if required.
  3. For serviceable pin codes, a reverse pickup will be arranged.
  4. Reverse pickups usually take 7–10 working days.
  5. Ensure the product is securely packed with all original tags attached.

Non-Serviceable Pin Codes

If reverse pickup is unavailable in your area, you may self-ship the product to our return address.

Once the returned product is received and verified, ₹150 will be added as additional NIKIS Store Credit toward your account.

NIKIS Store Credit Policy

  • Store Credits are issued within 24–48 hours after the returned product passes quality check.
  • Store Credits will be shared via registered email/contact details.
  • Store Credits are valid for a lifetime.
  • Store Credits can be used partially or fully on future purchases.
  • Credits are issued only for the final paid value of the returned product.
  • Shipping charges are not refundable or creditable.

If an exchanged product is of lower value, the remaining balance will be added as Store Credit.

Order Cancellation Policy

  • Orders can be cancelled only before dispatch.
  • Once shipped, shipping charges are non-refundable.
  • If cancellation is requested after dispatch, ₹150 will be deducted from the refund/store credit amount.
  • Sale and discounted products are not eligible for cancellation once ordered.

Refund Timelines

  • Returns generally take 12–14 working days to reach our warehouse.
  • After quality inspection, Store Credits are processed within 1–2 working days.
  • In exceptional approved refund cases (wrong/damaged products only), processing may take 20–25 working days.
  • Refunds, wherever applicable, will be processed to the original payment method.

For COD orders, refund processing may require bank/account verification through a secure link shared via registered contact details.

Shipping & Courier Disclaimer

We work with third-party courier partners to ensure timely deliveries. While we always try our best to assist, certain logistics-related situations may occasionally be beyond our direct control. We appreciate your patience and understanding in such cases.